Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin

Опис

The Super Fast, most versatile, and feature-rich support and customer ticketing plugin for WordPress

Fluent Support is the most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support and manage customer queries right from your WordPress dashboard.
Fluent Support is the perfect helpdesk & support ticketing plugin that can match the premium features of SAAS solutions like Zendesk or Helpscout or FreshDesk.

👉 Official Website Link: Official Website
👉 Join Our FB Community: FluentSupport Facebook Group
👉 Official 5 Minutes Guide: Getting started in 5 minutes

Your Self Hosted Customer Support Solution in WordPress

Fluent Support is the best and complete feature-rich customer support ticketing system solution. It is also the simplest and fastest Support Ticketing Plugin on WordPress. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote website.
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get in details reports about your customers, agents, and productive your overall customer support desk. From the ticket view, you can see the 360-degree view of your customer like their previous tickets, address, purchase history, membership levels, etc. You can do more when you have all the data about a customer along with their query.

Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, You name it! There have no limitations as you own your own system and data.

FEATURES – Every Online Business Needs

🎉 All-in-One Customer Support Solution
With Fluent Support, you can centralize all of your customer queries and respond, track them efficiently. You can also keep your customer’s additional data, notes and track their overall stats.

  • Multi-Channel Support Ticketing System
  • Super fast and rich filter based ticket management
  • Track waiting times for your overall tickets

🎉 Customer Portal
Your customer can open a ticket from your website or use your site’s contact form. All the tickets can be viewed by the customer when they log in to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.

🎉 Ticket Segmentation and Reporting

  • Ability to segment tickets by product
  • Customer can set the priority
  • Admin/Support Agent can set the priority of a ticket for their own
  • Adding note for internal use for a ticket
  • Get detailed reports of your support agents and customers

🎉 Built-in Productivity Tools

  • Send a response to multiple tickets at once. Very useful for similar queries
  • Close tickets by filtering tickets that are older than 20 days (as an example).
  • Quickly edit a customer’s info from the ticket page or add a note for later usage.

🎉 Build for Speed & Productivity
Fluent Support has been built to save time and make your customer support experience more pleasant. Fluent Support is built on top of VueJS & REST API as a Single Page Application. For each page transition, it does not load the full page. It just fetches the required data over AJAX and loads your UI instantly. It’s like magic (Thanks to VueJS and REST API). We also made the UX super friendly, easy, and super simple so you don’t need a learning curve for getting started.

🛡️ Fully GDPR Ready

Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SAAS connection is required to run your Support system with Fluent Support.

🚀 Modern. Powerful. Super Fast 🚀

  • Build with VueJS and REST API as a Single-page Application
  • Super fast and lean interface so anyone can use it without any learning curve
  • Super awesome Dashboard with charts, graphs, essential data points to show your overall support quality.
  • Separate DB Tables, and it’s does not affect your WordPress page speed

SEAMLESS INTEGRATIONS & Features (Pro)

Fluent Support features and integrations that will help your business –

First Class integrations with WooCommerce & EDD:

  • Let your customers open support ticket against an order so you know exactly what they are talking about.
  • Let your customers select a store product for the query.
  • View your customer’s orders and purchase history from a ticket view.

Integrations with Your Membership Plugin

Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.

Make your Learning Management System more interesting

If you have a LMS site running on LearnDash / LifterLMS / TutorLMS then Fluent Support is a perfect solution for you. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.

Core BuddyPress / BuddyBoss Support

With BuddyPress / BuddyPress integration, you can get detailed overview about your community member from the same page of your custom ticket overview. So you can respond with the right message always!

Automate Smartly and Do More in Less Time

With the powerful Workflow and Saved Replied feature (pro) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.

Migrate From Other Support Plugins

If you are using any of the following Support plugin and wants to migrate to this high performance and super fast support plugin then you can do that in few minutes. We have built a super smooth migration module to make your life easier.

Migrate From Awesome Support – WordPress HelpDesk & Support Plugin

If you are an Awesome Support plugin user then we got you covered. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

  • Go to Fluent Support -> Settings
  • You can see the Awesome Support migration details
  • Click on the migrate now button
  • It will take few minutes depends on your support tickets size
  • Once completed it will ask if you want to delete Awesome Support Tickets from your database.
  • Confirm delete or leave it as it is.
  • Now you have all the data right inside your Fluent Support plugin.
  • Enjoy your day!

Migrate From SupportCandy – Helpdesk & Support Ticket System

If you are a Support Candy plugin user then it’s super easy to migrate to Fluent Support. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

  • Go to Fluent Support -> Settings
  • You can see the SupportCandy migration details
  • Click on the migrate now button
  • It will take few minutes depends on your support tickets size in SupportCandy Plugin
  • Once completed it will ask if you want to delete SupportCandy Tickets from your database.
  • Confirm delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
  • Now you have all the data right inside your Fluent Support plugin.
  • Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support Plugin!

Reviews by WordPress Experts

Other Plugins By The Same Team

Скріншоти

  • FluentSupport Tickets
  • Single Ticket Overview
  • Fluent Support Reports
  • Customer Portal - Dashboard
  • Customer Portal - Single Ticket
  • Workflows (Pro)
  • Settings
  • FluentSupport Dashboard

Встановлення

This section describes how to install the plugin and get it working.

  1. Just search for Fluent Support in WordPress Plugins and click install and activate.

OR

  1. Upload the plugin files to the /wp-content/plugins/fluent-support directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the \’Plugins\’ screen in WordPress
  3. Use the Fluent Support -> Settings screen to configure the plugin
  4. (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)

Часті питання

Are there any limitations about how many support tickets I can manage?

No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.

Is it 100% self-hosted?

Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SAAS servers. You own the data, and your data should be hosted on your hosting server.

Is it GDPR compliant?

Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.

Will it is a performance issue for WordPress?

Absolutely not! From the very first, We were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.

Відгуки

18.05.2023 2 replies
This plugin is awesome when it is FREE. However the second you opt in to paid version; say goodbye to customer service. It takes the support team minimum of 24 hours to reply to tickets and once they have replied, they disappear for another 24 hours!  I understand you are a new company but why would you release a plugin with so many bugs where you don’t even care about helping us solve the bugs?  I will be creating a video and post my horrible experience with your customer support agents publicly on YouTube. Why do you have to treat your customers this bad? check ticket number #69723
11.01.2023 1 reply
I'll admit your system look pretty good but what i despise from so many plug "devs" now is that you say this is free, that is free and then you install and try to at least demo the plugin but come to find out 9 out of 10 features are 'pro mode' only. See I would actually pay the $90 but now that I feel like you haven't been transparent in your desription on here I can only assume you won't be as transparent as a service. I miss the good old days when Wordpress.org actually vetted all the plugins for this kind of seedy stuff. Folks do not download the free version unless you seriously are considering buying the pro because the free version is useless.
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Журнал змін

1.7.3 (Date: August 23, 2023)

  • Added – Option to delete ticket from inside view ticket
  • Added – Re-design permission page
  • Added – Report by Product(Pro)
  • Added – Report by Business Inbox(Pro)
  • Added – Support RTL email template
  • Added – Option to open activity on new tab
  • Added – Record delete log on activity
  • Added – Store Route State on inner sidebar
  • Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
  • Fixed – Issue in Custom Fields required with conditions(Pro)
  • Fixed – Save as draft in reply ticket not working
  • Fixed – Manage Customer – upload avatar for customer not working
  • Fixed – Add media button is not working for wp-editor
  • Fixed – Attachment not working from email for 3rd party(Pro)
  • Fixed – Greek encoding issue(Pro)
  • Fixed – Displaying incorrect time
  • Improvement – Added missing translations
  • More improvements & small fixes

1.7.2 (Date: July 17, 2023)

  • Fixed – Create ticket issue for required fields
  • Fixed – Edit button in draft mode
  • Fixed – Add cc or Discard cc button not showing

1.7.1 (Date: July 15, 2023)

  • File Attachment view issue fixed
  • remove error_log for debugging

1.7.0 (Date: July 14, 2023)

  • Added – Effortless draft mode and auto save functionality
  • Added – Option to set maximum file upload limit
  • Added – Option to set dedicated business box for webhook(Pro)
  • Added – Option to set as default business box
  • Added – Option to set business box in the customer portal shortcode
  • Added – Option to upload file in the ticket create form
  • Added – Business box added in the workflow action and condition list (Pro)
  • Added – Option to merge multiple tickets at the same time
  • Added – Summary by agent report on the dashboard
  • Added – Email CC support(Pro)
  • Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
  • Added – Zendesk migrator(Pro)
  • Fixed – Exception handled in route issue
  • Fixed – Edit reply issue
  • Fixed – Workflow action ordering issue (Pro)
  • Fixed – Custom field required in conditional form (Pro)
  • Fixed – Conditional form rendering issue (Pro)
  • Fixed – Ticket create using API endpoint (Pro)
  • Fixed – Freshdesk migrator issue (Pro)
  • More improvements

1.6.9 (Date: March 16, 2023)

  • Added – Google reCAPTCHA support
  • Added – Custom field required or optional (Pro)
  • Added – Custom field in the workflow condition (Pro)
  • Added – Saved replies templates in auto ticket close module (Pro)
  • Added – Saved replies templates in the workflow (Pro)
  • Fixed – Fluent CRM widget missing issue (Pro)
  • Fixed – Ticket merge popup issue (Pro)
  • Fixed – Delete action of manual workflow (Pro)
  • More improvements

1.6.8 (Date: February 14, 2023)

  • Added – notify user when agent create a ticket on behalf of them
  • Fixed – custom fields issues while creating ticket from Fluent Forms
  • Fixed – issue with Shortcode
  • Fixed – issue on ticket close
  • Fixed – Issue with telegram reply (Pro)
  • Fixed – Support staff not assigned to ticket via workflow (Pro)
  • Fixed – Frontend agent portal issues (Pro)
  • Added – Migrate Tickets from Freshdesk (Pro)
  • Added – Toggle to stop auto close bookmarked tickets (Pro)
  • More Bug Fixes and Improvements

1.6.7 (Date: November 24, 2022)

  • Migrate Tickets from JS Help Desk
  • Agent Assignee Record on Activity
  • Dynamic Dashboard
  • Agent Summary Exporter (Pro)
  • Migrate Tickets from Help Scout (Pro)
  • WooCommerce Purchase History Widget Redesigned (Pro)
  • Bug Fixes and Improvements

1.6.6 (Date: October, 2022)

  • Activity Log Filters
  • Active Tickets for Products
  • Waiting Tickets stat on Dashboard
  • Hourly Reports for tickets activity
  • New Trigger – Ticket Closed on Automation (Pro)
  • Close Ticket Silently (without triggering emails)
  • Migrate Tickets from Awesome Support
  • Migrate Tickets from SupportCandy
  • Bug Fixes and Improvements

1.6.5 (Date: August 24, 2022)

  • Added Auto Close Ticket Module based on ticket inactivity days (Pro)
  • Improved Saved Replies. Now you can add more replies (Pro)
  • Styling Improvements
  • Fixed Few minor issues on integrations

1.6.2 (Date: August 22, 2022)

  • Fixed fiw minor bugs regarding data sanitizations
  • Saved Replies issues Fixed
  • All external links are will open in new tab
  • Auto Linking linkable contents
  • Create new ticket flow improved from agent side

1.6.1 (Date: August 19, 2022)

  • Added – Ticket create action in FluentCRM
  • Added – FluentCRM list on ticket sidebar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support summary WP Dashboard Widget
  • Fixed – Customer ticket creation page disappear on page reload
  • Improvement – Security
  • Improvement – Code Base

1.5.7 (Date: July 07, 2022)

  • Added – Customer Logout Feature
  • Added – Customer Password Reset Feature
  • Added – Avatar Reset Feature
  • Improvement – Code Base

1.5.6 (Date: May 26, 2022)

  • Improvement – Code Base
  • Fixed – Image alignment issue in email template
  • Fixed – Editor issue inside modal popup
  • Fixed – Customer avatar doesn’t display in customer portal
  • Fixed – Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile

1.5.5 (Date: March 02, 2022)

  • Added – GDPR compliance and WordPress Data-Export API
  • Added – Today’s stats of tickets
  • Added – Attachment support in email notification
  • Added – Ticket moving feature from one mailbox to another
  • Fixed – Conflict while creating ticket from agent-end in some specific servers

1.5.4 (Date: January 19, 2022)

  • Added – Email notification on ticket assign
  • Added – Ticket priority selection in Fluent Forms integration
  • Added – Customer profile picture changing option in agent area
  • Added – Customer registration on ticket creation from agent area
  • Added – WordPress user registration on ticket creation from agent area
  • Added – Plugin PHP API
  • Added – Ticket customer changing option from agent dashboard
  • Added – Missing translations
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sending to customer when agent reply to a ticket

1.5.3 (Date: November 22, 2021)

  • Preview text issue fixed
  • Support for Non-Latin chars
  • Customer Delete Feature added

1.5.2 (Date: November 17, 2021)

  • File upload bug issue fixed
  • Ticket priority display issue fixed fixed

1.5.1 (Date: November 16, 2021)

  • Fix Registration shortcode fixed

1.5.0 (Date: November 16, 2021)

  • Save notifications improvement
  • Enforcing hook names convention
  • The final release for public launch

1.4.6 (Date: November 15, 2021)

  • UI & UX Improvements
  • Added Signup and Login Form
  • Fully Translation Ready

1.4.2 (Date: November 14, 2021)

  • UI Improvements
  • Data Syncing Issue Fixed

1.4.1 (Date: November 13, 2021)

  • Remove Fluent Forms Dependencies
  • Deep integration with FluentCRM
  • UI Improvements

1.4.0 (Date: November 12, 2021)

  • Initial Release