{"id":374609,"date":"2026-09-23T15:16:18","date_gmt":"2026-09-23T15:16:18","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/catcode-returns-exchanges-manager-for-woocommerce\/"},"modified":"2026-09-23T15:15:53","modified_gmt":"2026-09-23T15:15:53","slug":"catcode-returns-exchanges-for-woocommerce","status":"publish","type":"plugin","link":"https:\/\/uk.wordpress.org\/plugins\/catcode-returns-exchanges-for-woocommerce\/","author":23504569,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.1.2","requires":"6.2","requires_php":"7.4","requires_plugins":null,"header_name":"CatCode Returns & Exchanges Manager for WooCommerce","header_author":"CatCode","header_description":"Return and exchange requests (RMA) from the customer account or a guest form: item and quantity picker, reasons, a 14-day return window, request statuses, return waybill tracking and e-mail notifications.","assets_banners_color":"7c818e","last_updated":"2026-09-23 15:15:53","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/catcode.com.ua\/modules\/catcode-returns-exchanges-for-woocommerce\/","header_author_uri":"https:\/\/catcode.com.ua","rating":0,"author_block_rating":0,"active_installs":0,"downloads":38,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"catcodestudio","date":"2026-09-23 15:15:53","revision":3709565}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3709566,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3709566,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3709566,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3709566,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[12577,9682,55969,170592,286],"plugin_category":[45],"plugin_contributors":[271712],"plugin_business_model":[],"class_list":["post-374609","plugin","type-plugin","status-publish","hentry","plugin_tags-exchange","plugin_tags-refund","plugin_tags-returns","plugin_tags-rma","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_contributors-catcodestudio","plugin_committers-catcodestudio"],"banners":{"banner":"https:\/\/ps.w.org\/catcode-returns-exchanges-for-woocommerce\/assets\/banner-772x250.png?rev=3709566","banner_2x":"https:\/\/ps.w.org\/catcode-returns-exchanges-for-woocommerce\/assets\/banner-1544x500.png?rev=3709566","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/catcode-returns-exchanges-for-woocommerce\/assets\/icon-128x128.png?rev=3709566","icon_2x":"https:\/\/ps.w.org\/catcode-returns-exchanges-for-woocommerce\/assets\/icon-256x256.png?rev=3709566","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>Customers stop writing \"how do I return this?\" in chats and e-mails. They open the order, pick the items and quantities, choose a reason and what they want \u2014 a refund or an exchange \u2014 and send the request. The shop sees every request in one list, changes its status, answers the customer and tracks the return parcel.<\/p>\n\n<p><strong>Free<\/strong><\/p>\n\n<ul>\n<li>\"Return \/ exchange\" button on eligible orders and a \"Returns\" tab in My Account.<\/li>\n<li>Guest form (shortcode <code>[catcode_returns_form]<\/code>, the page is created in one click): the customer finds the order by its number and the e-mail or phone used at checkout.<\/li>\n<li>Return window \u2014 14 days after the order is completed by default (Ukrainian consumer law, EU right of withdrawal), configurable; 0 = no limit.<\/li>\n<li>Only orders in the statuses you choose; quantities already refunded or requested cannot be requested twice.<\/li>\n<li>Your own list of reasons and your return conditions above the form.<\/li>\n<li>Request list with status filters and search, request page with history, a message to the customer and a private note.<\/li>\n<li>Statuses: new, approved, item received, money refunded, replacement sent, rejected, closed.<\/li>\n<li>Return waybill (Nova Poshta, Ukrposhta or another carrier) with a tracking link \u2014 entered by the customer or by the shop.<\/li>\n<li>E-mails to the customer (request received, every status change) in the WooCommerce template and in the language of the order; e-mail to the shop about each new request; order notes.<\/li>\n<li>Box with the order's requests on the order edit screen (HPOS compatible).<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin and activate it (WooCommerce must be active).<\/li>\n<li>Open WooCommerce \u2192 Returns settings: set the return period, order statuses and reasons.<\/li>\n<li>Click \"Create the page\" to publish the guest form, or put <code>[catcode_returns_form]<\/code> on any page.<\/li>\n<li>Requests appear under WooCommerce \u2192 Returns.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20the%20customer%20need%20an%20account%3F\"><h3>Does the customer need an account?<\/h3><\/dt>\n<dd><p>No. Guests use the page with the <code>[catcode_returns_form]<\/code> shortcode and find their order by number plus e-mail or phone.<\/p><\/dd>\n<dt id=\"can%20the%20same%20item%20be%20requested%20twice%3F\"><h3>Can the same item be requested twice?<\/h3><\/dt>\n<dd><p>No. Quantities in open or finished requests and quantities already refunded are subtracted. A rejected request frees its quantity again.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>First release.<\/li>\n<\/ul>","raw_excerpt":"Return and exchange requests (RMA) for WooCommerce: My Account and guest form, return window, statuses, return waybills, e-mails.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/374609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=374609"}],"author":[{"embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/catcodestudio"}],"wp:attachment":[{"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=374609"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=374609"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=374609"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=374609"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=374609"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/uk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=374609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}